Do we need to book before we come in?
Absolutely. School Holidays, Public Holidays, Climbing session and weekends all regularly fully booked to capacity. As such, once we hit our capacity we don't have the option to allow anyone else into the venue. We don't want to upset anyone by having to turn away customers so for this reason, as well as contact tracing purpose, it is important that you book in advance!
Do adults need to book?
Yep! Every person entering the venue needs to be accounted for. It's a free ticket, so you don't need to pay for adults to come in. You may run the risk of trying to book at the front counter, but to avoid disappointment, we encourage everyone to book before you come in.
When is Funtopia open?
Please find our most up to date opening ours on Google. We are open on SOME public holidays, but not all. When we are open on a public holiday, our operating hours will be displayed on social media and on Google.
Do you have a Public Holiday Surcharge?
On Public Holidays you will experience a surcharge fee of 15%.
What's the parking situation like?
We have plenty of FREE on-site parking for you and your family.
What facilities are available at Funtopia Prospect? Wifi? Changing tables? etc.
We do our best to make sure we have everything you could possibly need to enjoy your time with us. As such, we have:
- Fully Air-Conditioned venue
- 6 Party Rooms available for hire during the week
- Plenty of high chairs for your little humans
- Parents room equipped with changing facilities, microwave, hand washing facilities
- Free Wifi for all our Funtopians
- Baby World is made for new walkers and crawlers separate from our Playground World
- High quality coffee and food options so you can still dine in style
- A licensed venue with plenty of beverage options
Funtopian Value Pack - I bought one of these but not sure when I'm climbing? How does that work?
Funtopian Value Pack's are our VIP tickets which give you access to our Climbing World AND our Playground World. The Climbing session is a structured session which starts on the hour you have booked your ticket.
For example, if your ticket is booked for 12pm, your Climbing Session is from 12pm until 1:15pm. You will then have access to the Playground World for the remainder of the session once you have finished climbing. Please be EARLY to ensure you do not miss out on your climbing session.
Can we bring outside food into the venue?
No outside food or drinks are allowed to be brought into the venue. Food and safety regulations regarding anything where children are concerned are very strict around what is and is not allowed. Similar to child care and schools, we need to be able to ensure that the food in the venue has been brought in, handled, prepared, stored and cooked safely to minimise the risk of any person in Funtopia having an adverse reaction to anything.
If you are booked out online, can I still walk in?
Unfortunately not. Our system manages our capacity very carefully and if there are no spaces available online, in means that our capacity has been reached and we will not be allowed to welcome any more persons into the venue until the next available session. Whether you try to book online or in venue, once the capacity has been reached, our hands are tied.
Do we have to wear socks on the playground?
Absolutely! For Safety Reasons, non-Funtopia Socks are not Permitted in our play areas. While not included in the ticket price, our socks are designed for safe & optimal play & can be reused each visit. Socks can be purchased from the Reception Desk.
